Refund and Returns Policy

We check every order before dispatch, so problems are rare. If something does go wrong, this policy explains what we will do.

15-day warranty

If the product you receive is damaged or doesn’t work properly, you can make a claim within 15 days of dispatch.

• If the fault is confirmed, we will replace the item.
• If we don’t have the item in stock, we will give you a full refund.

How to make a claim

1. Contact us on +92 325 1808213 (call or WhatsApp) or through our Contact Us page within 15 days of dispatch.
2. Share your order number and photos or a short video showing the problem.
3. Once we approve the claim, send the item back to us by courier.

Return shipping

You pay the courier cost to send the item back. For valid claims, we refund that courier cost to you.

What isn’t covered

• Change of mind. We can’t accept returns if you simply no longer want the item.
• Claims made more than 15 days after dispatch.

Refunds

Refunds are sent by bank transfer once we have received and checked the returned item.